Bev Mundy, Manager at Tunstall Response, talks about her work providing community alarm, telecare and telehealth monitoring services to people across the UK.

I have worked at Tunstall for over 30 years now and have seen Response grow to provide monitoring services for local authorities, housing providers, health organisations and charities.

Our services are a way of providing support 24-hours a day, 365 days a year to anyone who might need it. People who use our services may want to live more independently at home or they may need to raise an alert, like lone workers and those at risk of domestic abuse or falls.

Our services involve people using a wide range of technology in the home or wherever else the equipment is needed. For telecare, this might include a smoke detector that is linked to our response centre or a pendant – basically, any piece of equipment that can be used to raise an alarm and summon help if it is needed. Essentially, telecare is about reducing the risks of independent living, such as fire, floods or falls, and improving people’s lives. For telehealth, the equipment and service is a means for people to take their own health readings (vital signs) and manage their health from their own home without having to visit a hospital or GP. Readings from the equipment are sent to our response centre and assessed by our trained staff. This enables people to better manage their health and take preventative action. It is also time saving for everyone and can reduce stress for people living with an illness.

Working at Response is certainly different from most jobs. We operate a 24/7 service and this includes all bank holidays, Christmas and New Year. We are a tight team because we have to be. At the end of the day, we’re the ones at the end of the phone line and people need to be able to rely on us. Our response operators may answer test calls, falls calls or calls when someone’s house is burning down.

People really appreciate our service. Indeed, it might have even saved their life.

Hearing customer feedback about the difference we make is hugely motivating.