Tunstall Response has been awarded the Telecare Services Association’s Quality Standards Framework (QSF) for TEC Services accreditation. The Framework is a stamp of quality and safety for technology enabled care services, providing assurance to commissioners and users that the services they receive will be of a high standard.

The QSF replaces the TSA’s previous quality standards, the Integrated Telecare and Telehealth Code of Practice. Ten common standard modules and a framework have been developed, including User and Carer Involvement, User Safety, Effectiveness of Care, Information Governance, Partnership Working and Integrated Care, Workforce, Business Continuity, Continuous Improvement and Innovation and new areas such as Ethics and Performance and Contract Management.

Alyson Scurfield, Chief Executive, TSA, said: “As the industry evolves so must the way in which we think about “what good looks like”. The Quality Standards Framework encourages flexibility, integrated working and innovation. We are also ensuring that users and their representatives are ‘front and centre’ and are able to influence the way in which we plan and deliver services. Standards need to be firmly focused on the user, patient and their support network. TSA’s new framework does just that.”

Joan Miller, Director of Response Operations said: “The QSF represents a new industry benchmark and I’m proud that Tunstall Response has evidenced its high levels of service during the TSA’s audit. The accreditation means our customers can be assured that we are dedicated to offering a high level of quality and safety, and put the service users we support at the heart of what we do.”