This is the final blog in a series by Ali Rogan, External Affairs Director, talking about her recent trip to the United States and the role of
technology enabled care.
I was lucky enough to spend some time with Venkat Sathiyamoorthy, Senior Vice President, Connected Health, Tunstall Americas during my trip to the US recently.
I was fascinated to learn that we work with 15 hospitals in the New York Metro City region (covering a population of 8.4 million), but even more fascinating was the vast amount of hospitals in the area – a total of 140, and Tunstall Americas is the preferred vendor of 138 of them.
So I asked Venkat what do we actually do? He takes up the story “Well it all started by offering an out of hours (OOH) answering service for the outpatient hospital teams as reception desks are rarely open outside
“We are their switchboard and have access to their databases, so we are able to directly page the right clinician if a code blue (an emergency such as a heart attack) calls the hospital. We have
Taking the pain away
Calls through to Tunstall Americas take an average of 45 seconds to answer. Can you remember the last time you tried to call your hospital department and get through to the right person? It can be a very tedious experience at a stressful time, and the Tunstall Americas service takes all that pain away.
I asked what the biggest pressures are for hospitals in the US. He said they need to alleviate the number of patients just walking in.
The business has grown via word of mouth as the medical profession are a talkative bunch. But this wouldn’t have happened of course, without our customers being totally satisfied with our service.
So our 450 strong team with its head office in Rhode Island, is the number one medical answering service for New York and is the centralized appointment scheduling centre for most of the city hospitals in NYC.
It’s quite an achievement, and an interesting model for the UK to consider.
Photo: Venkat Sathiyamoorthy, Senior Vice President, Connected Health, Tunstall Americas