Margaret Martin, Community Manager, East Riding of Yorkshire Council, describes how East Riding has inspired change within
At East Riding of Yorkshire Council (
We have been striving towards ‘normalising’ TECS for health, housing and social care professionals as well as for carers and the people using the service, and it is a great honour to have been recognised for
The impact of telecare – a real story
It’s always heartening to hear about how connected care has had a real impact on people’s lives and this video on the NHS Choices website tells the story of Tracey and her family in Yorkshire who are supported by the Lifeline service. Tracey and her partner provide care and support to Tracey’s mother who has dementia.
How did we increase the use of TECs in East Riding?
We integrated TECs into our health and social care commissioning plans and it also formed a part of the Joint Strategic Needs Assessment, ensuring that TECS is always considered when it is appropriate.
As a result, the use of connected care has increased in health, hospitals and as part of
We also use telecare at Maister Lodge, a 16-bed inpatient unit for older people that provides a comprehensive, needs-led service to Hull or East Riding residents who have mental health needs including dementia.
Boosting commissioners’ and professionals’ trust in TECS
We set up an awareness programme in the East Riding for professionals, people using the service and their carers which has and continues to:
- Raise the profile of TECS to residents and carers through the use of case studies in the local media
- Increase carer understanding and confidence in the benefits of telecare
- Develop fully-accessible information for the general public
- Incorporate telecare training as part of all council and health provider inductions
Target independentand third sector provider staff with TECS training to enable appropriate signposting
- Ensure that GPs are fully aware of the use and benefits of connected care
So what has this proven about the longevity of TECS?
This work has clearly demonstrated that it is possible to embed connected care into existing care pathways, work in partnership with health and social care to deliver person-centred and integrated care packages, and support people with complex and changing needs
Our experience of embedding TECs into integrated
- Safe and timely hospital discharges
- Prevention of avoidable hospital admissions
- Preventative approaches, self-care and early interventions
- Users independence to be maintained/improved
- Residential care admissions to be delayed/avoided
- Carers to be supported
Being shortlisted for the Crystal Awards means so much to
Photo: Margaret and staff in East Riding show the telecare equipment they use in the hospitals.