Manchester City Council – Integrating technology into diverse services

“Community alarms, telecare and assistive technology have the potential to support the effective delivery of a range of services across health, social care and housing. We work creatively and with a partnership approach to help find new ways of working together to provide better support to the people who need it most.”

Donna Connors, Principal Officer, Community Alarm Service, Manchester City Council

Lifeline Vi

The challenge

Since devolution, Manchester’s focus is on joining up health and social care services to help make sure people receive consistent, efficient and better quality care in their communities.

How is Manchester’s Community Alarm Service working with a range of stakeholders to help people with care needs remain safe and well in the community for as long as possible?

What we did

The Manchester Community Alarm Service has been operating for almost 30 years, and currently supports around 4,000 people across Manchester to live independently in their own homes.

The service aims to:

  • Maintain/enhance independence
  • Delay/avoid admission to residential care
  • Reduce hospital admissions
  • Reduce the duration of hospital admission
  • Support carers by contributing to reducing anxiety
    and stress
  • Safeguarding by minimising risks associated with
    living independently at home
  • Help support and protect victims of crime

More than 20 staff manage, assess and respond to calls, supported by two coordinators and the Manchester Services for Independent Living team who install and maintain equipment. The Community Alarm team is part of Manchester’s Adult Social Care directorate, enabling teams to easily refer and signpost to other services, supporting integrated working.

Service users can choose from two levels of service, a community alarm and monitoring only service or monitoring and response service which includes a key safe and lifting service. Up to five telecare sensors such as bed occupancy sensors and fall detectors can also be provided at no additional charge, based on assessed need. All community alarm customers that choose the response service have a police approved key safe fitted to enable easy access to their property for responders, emergency and community services such as wound care.


  • Smart home monitoring and social inclusion
  • Falls lifting service
  • Medication support
  • Dementia support
  • Lone worker
  • Telehealth
Solutions for social care

Our Connected Care solutions have been designed to support a wide range of people, including older people, people at risk of falls, people with limited mobility, people with learning disabilities, people with dementia and people with conditions such as epilepsy


01977 661234

Tunstall Healthcare (UK) Ltd
Whitley Lodge
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