Lincolnshire Housing Partnership – PNC8.2 Software as a Service

“Keeping up to date with the latest monitoring centre technology helps services to be more efficient and resilient, but requires ongoing
maintenance and investment. Moving to a Software as a Service model means we’re always working with the most advanced system and we have specialist support at hand 24 hours a day. We can just log on and use the system, the rest is managed for us.”

Deborah Tempest, Head of Housing,
Lincolnshire Housing Partnership

Lifeline Vi

The challenge

Operating an effective community alarm and telecare
monitoring centre requires continued management and
investment in hardware, software and specialist support.

How has the move to ‘Software as a Service’ provided
Lincolnshire Housing Partnership’s Lifeline service with
an easy to manage platform for future growth which will
increase the efficiency of its service?

What we did

Lincolnshire Housing Partnership (LHP) is a new 12,700
home landlord formed in April 2018 from a merger
between Boston Mayflower and Shoreline Housing

Prior to the merger, Boston Mayflower’s Lifeline service
supported over 5,000 people with community alarms
and telecare, and managers were reviewing the options
available for upgrading the existing PNC6 monitoring
centre software. After consulting with the IT department,
the decision was made to move to a Software as a Service
model to reduce the need for hardware, and the associated
management and costs. The Lifeline management team
also wanted to benefit from the increased flexibility and
functionality that an up to date system could provide, and
reduce the amount of paperwork used by the service. It
was also important to invest in a system that was future
proof, in terms of developments in digital technology,
General Data Protection Regulation (GDPR) compliance
and scalability.

The resulting tender was won by Tunstall, and following the
merger a project team from Tunstall worked closely with
relevant staff at LHP to ensure a smooth transition for staff
and service users, creating a dedicated plan for migrating
data and training staff.


Moving to PNC8.2 as a service has resulted in many benefits for LHP, including:

  • It provides a digital platform, capable of supporting end-to-end IP and future-proofing the Lifeline service in anticipation of the completion of the UK’s phone network transitioning to digital by the end of 2025
  • The need for onsite infrastructure and IT support is removed and 24 hour support is included in the licence fee
  • The system can be accessed securely from multiple locations, enabling flexible working. Records can be updated in the field, giving real time information and reducing paperwork
  • Workflow guidance and the Case Manager module helps operators to be more consistent and efficient
  • GDPR compliance is supported, as PNC8.2 runs in an encrypted environment and includes a number of tools such as Data Redaction
  • Updates are included in the licence, ensuring LHP is always operating on the latest version of software available
  • Business continuity and disaster recovery provision is provided and managed as part of the Software as a Service approach
  • The system is scalable, enabling the Lifeline service to grow in the future
Solutions for social care

Our Connected Care solutions have been designed to support a wide range of people, including older people, people at risk of falls, people with limited mobility, people with learning disabilities, people with dementia and people with conditions such as epilepsy


01977 661234

Tunstall Healthcare (UK) Ltd
Whitley Lodge
DN14 0HR


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