Hull City Council – Creative use of telecare

“The Telecare Team is making a positive difference to hundreds of people in the city.”

Louise Eastwood, Older People Mental, Health Team Manager, Hull City Council

Key achievements

  • Thornton Court telecare/reablement flats show 77% of people return home with a reduced package of care
  • Same day telecare assessment and installations up to 10 times per week to facilitate rapid discharge
  • Telecare is reducing the need for waking night home carers
  • Telecare is supporting Hull to become a Dementia Friendly City
  • Monitored medication dispensers reduce the need for frequent physical checks, saving money
  • Telecare and Out of Hours team is reducing the need for more costly interventions, such as waking night care or residential care, saving money and protecting people’s privacy
  • Hull’s Fire and Rescue Service are really seeing the benefits of monitored smoke detectors

The need

Key Statistics – Hull

  • Population 265,000
  • 14% of people over 65 (36,500 people)
  • 28.9% of adults with long-term illness or disability
  • Lower than average life expectancy is lower in Hull
  • 16% of residents are carers, 3,700 of them 65+
  • 1,881 hospital admissions for falls in over 65s (2010/11)
  • 9,510 Adult Social Care service users, 6,560 are 65+

Hull’s 2012 Joint Strategic Needs Assessment, Public Health Sciences, Hull Public health, April 2013

Working in partnership with Fire Services

Hull’s Fire and Rescue Service, having identified a need for a smoke alarm, will install a battery operated smoke detector as a safeguarding measure then refer the user to the Telecare Team for installation of a monitored smoke detector.

In circumstances where an individual is at risk of fire due to cigarette, smoking sprinkler systems can be installed. Approximately 15 systems are currently in place which will raise an alert at Kingston Care control centre if a potential fire is detected even if the sprinkler action means the smoke detector isn’t activated.

Solutions for social care

Our Connected Care solutions have been designed to support a wide range of people, including older people, people at risk of falls, people with limited mobility, people with learning disabilities, people with dementia and people with conditions such as epilepsy


01977 661234

Tunstall Healthcare (UK) Ltd
Whitley Lodge
DN14 0HR


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