Herefordshire Housing – Enhancing lives by embedding technology enabled care into housing provision

“The ‘art of the possible’ has changed enormously during my time working in the housing sector, and the speed of change is accelerating. Only by working in partnership can housing providers ensure that they are aware of everything the latest technology has to offer the people we support, enabling us to make the right choices, and ensuring that our legacy is homes fit for the future.”

Simon Herdsfield, Head of Wellbeing and Support, Herefordshire Housing Group

The challenge

Herefordshire faces some significant challenges in delivering housing, health and social care:

  • An older population increasing at a faster rate than the national average (48% growth in older people over 60 by 2025)
  • Estimated growth of approximately 76.8% in the number of people over 85 by 2025
  • An identified shortfall in housing-based provision for people with dementia or a learning disability
  • Changes to the way housing is being funded having a major influence on the way future provision is developed

Herefordshire Housing Group is a not-for-profit group which provides home and support services to people across Herefordshire and the surrounding counties. It has a housing stock of approximately 5,800 properties. It recently opened Henffordd Gardens, its flagship enhanced living scheme which integrates technology enabled care services (TECS*) as part of residents’ personalised support.

How is this new approach to housing with care helping Herefordshire to offer high quality supported housing and prepare for the increasing demand for services?

What we did

Henffordd Gardens in Hereford is a multi-use city centre development consisting of 30 apartments and 1 three-bed reablement unit, with onsite concierge and support teams. By including TECS in the specification for the scheme, Herefordshire Housing Group aimed to provide individualised care for residents’ mental and physical needs by supporting life skills, reablement, lifetime care and independent living.


Henffordd Gardens is a live example of how innovative thinking around care and support coupled with the appropriate use of the latest TECS can enable people to live life to the full. It moves TECS solutions from an abstract concept to a warm and welcoming home, which helps people feel safe, cared for and confident, creating an aspirational place to live.

The innovative approach to care solutions will provide an alternative to more traditional and costly care pathways and focuses on enabling service users to maintain their independence and to reduce the likelihood of hospital admission. Combining technology with care packages enables service users to receive holistic, individualised care to support both their mental and physical needs. The new model of care also assists staff with case load management and care delivery, creating a sustainable model for future care delivery.

Solutions for housing

Our Connected Healthcare solutions can be tailored to suit the full spectrum of housing options, from general needs, to supported and sheltered housing, extra care, retirement developments and care homes.


01977 661234

Tunstall Healthcare (UK) Ltd
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