Blackpool Council – Providing a hub for integrated services

“Almost everything that goes on in Blackpool is coordinated in some way by Vitaline. We work closely with many other stakeholders, and out of hours we provide a response to all kinds of situations from faulty traffic lights to major emergencies.”

Nick Henson, Head of Care and Support, Blackpool Council


The challenge

Community alarm and telecare services provide vital support 24 hours a day, working with partners across the health, housing and social care landscape.

How has Vitaline structured its service to accommodate flexing demand, and make the most of its out of hours capacity to support other services, creating a hub for integrated service delivery to the people of Blackpool?

What we did

Vitaline supports more than 5,000 people in the Blackpool area with community alarms and telecare. Each package is tailored to the needs and wishes of the client, ranging from a basic pendant alarm to enhanced telecare packages which can include devices such as fall detectors, bed occupancy sensors and gas, flood, smoke or carbon monoxide detectors. The Vitaline service can be provided free, based on assessed need, to those who meet set criteria, or can be self-funded by individuals.

Vitaline’s staff are all fully trained to act as calls handling operators, assessors, installers and responders, ensuring the team’s roles can be flexed according to the demands on the service. The service has been structured to provide out of hours support to many other services, coordinating service delivery and supporting Blackpool Council to make the most effective use of available resources.


Vitaline offers a range of services including:

  • Reablement
  • Falls service
  • Housing
  • Lone worker monitoring
  • Private pay
  • Emergency response and out of hours
  • Activity monitoring

Case study

Mrs T is a 66 year old lady living independently in her own home. She suffers from a history of falls, fibromyalgia, COPD and osteoarthritis.

At 2 o’clock one morning Vitaline received a mainsfail call indicating there was no electricity feeding the community alarm. As the operator couldn’t gain any response, a mobile responder was dispatched to the property where on arrival Mrs T was found on the floor in the dark with no electricity to the property. Mrs T had no known care agency to attend but does have a supportive daughter.

The automatic call may have prevented hospitalisation especially due to the time of the call. It is probable that Mrs T could have lain on the floor for a number of hours and possibly days, dependent on any family or friends visiting the property.

In these circumstances Vitaline could have possibly have saved a life.

Solutions for social care

Our Connected Care solutions have been designed to support a wide range of people, including older people, people at risk of falls, people with limited mobility, people with learning disabilities, people with dementia and people with conditions such as epilepsy


01977 661234

Tunstall Healthcare (UK) Ltd
Whitley Lodge
DN14 0HR


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