Temporary Managed Services
Monitoring centres with a small number of operators may be unable to continue offering a service if they are affected by illness or self-isolation and are unable to work remotely.
In these circumstances, Tunstall Response can offer a temporary managed service, handling all calls from individual dwellings and grouped living environments on behalf of the Local Authority, Housing Association or other service provider.
- Flexible service which is available from 1 month to a 6 months basis
- Simple price per connection model
- Support from Tunstall expert team to migrate PNC database
- Experienced Tunstall call handling team can offer 24/7 monitoring using your individual organisations’ protocols
- Proactive wellbeing calling can also be included in the service if required to help mitigate the effects of social isolation
- Enable redeployment of customer resources to manage challenges presented by COVID-19 outbreak
This service is a suitable option for PNC customers with low numbers of operators.
