Tunstall has taken to the road in recent weeks with a series of Connected Healthcare roadshows around the UK. The events were designed to help customers understand the impact of the increasing adoption of digital technologies, and the potential this has to enable new models of healthcare that are more effective, preventative and sustainable.
David McKinney, Managing Director UK & Ireland shares what we’ve learnt.
During September and October the Tunstall team travelled the UK, holding a series of events which showcased some of our latest Connected Healthcare solutions and explored the challenges and opportunities presented by digital technology.
The roadshows were well attended and well received, and it was fantastic to see so many professionals from across health, housing and social care joining together to discuss the ways we can maximise the potential of technology to help us integrate services and increase quality and efficiency. It was great to see the positive reactions to our new products and services, however the best part for me was hearing directly from customers about their current challenges and hopes for the future.
There was a consensus of opinion that integrating technologies was key to integrating services. As products such as Hive and Amazon Echo become commonplace in people’s homes there is an identified need to ensure new product development adopts an agnostic approach, enabling providers and consumers to create systems and packages of care that suit individual needs. Already we are seeing our Lifeline home units being used in conjunction with voice operated devices, and our roadmap sees a significant increase in the use of apps and mobile technology.
However, there is also a need to balance the potential of technology with ensuring it is not over used. The voice of the end user must be heard, with processes put in place to make sure we avoid making assumptions about what people want instead of actually asking them to tell us. This leads us on to another recurring theme we encountered throughout the roadshows, which is the need to take a more proactive and preventative approach to increase the efficiency and quality of care. Tunstall’s focus is on developing more solutions that don’t just respond to events, but also empower people to self-care and shift service provision from addressing crises and illness to enabling people to remain well and independent at home.
Funding was another significant topic, and the need to find new ways of delivering healthcare in the face of increasing demand and decreasing budgets. Our discussions highlighted three key opportunities to address this. In addition to the more preventative and integrated approaches mentioned above, delegates also cited the need to make it easier for consumers to become aware of what technology is available, and make it easier for them to access it for themselves.
Finally, attendees told us that there was still a need for more evidence of the benefits of using technology in services to improve outcomes, particularly at scale. Numerous pilots have delivered great results but there are fewer long-term, large services which have been formally evaluated, and this something we are working with our customers to address.
We’re keen to hold more events that give us the opportunity to learn from our customers, and for them to share experiences and learn from each other. If you’d like to be kept informed about future conferences, follow us on Twitter @TunstallHealth or email firstname.lastname@example.org.