Complaints Procedure
Tunstall Healthcare Complaints Policy
As part of Tunstall’s continual strive for excellence, customer comments and feedback are positively encouraged. This valuable feedback helps us to look at how we do things and feeds into our continuous improvement plan, helping to ensure that we can continue to deliver quality products and services and understand our customer needs.
Letting us know when and why you’re not happy gives us the opportunity to put your issues right for you and to improve our services for everybody else. If you would like to make a complaint, the complaint procedure is clear and straight forward. Whichever way you communicate with us, we’ll listen and try to fix the problem quickly.
Procedure
- If you have a query this can be raised via your Regional Account Manager
- Alternatively, you can contact us directly by emailing uk.complaints@tunstall.com
- When contacting us please provide your full name/address/contact telephone number and an agreement and site number if available.
- Please also include as much information as possible regarding the issue(s) you have experienced.
- Your query will be overseen by a member of our Compliance Team who will log your concerns and provide an acknowledgement communication within 24 working hours.
- We will contact you should we need any further detail.
- Should you wish to supply any further information relating to your complaint, please email uk.complaints@tunstall.com quoting your reference number which was supplied on your original acknowledgment communication.
How to Contact Us
Email: uk.complaints@tunstall.com
Website: www.tunstall.co.uk/contact-us/
Address: Tunstall Healthcare (UK) Ltd, Whitley Lodge, Whitley Bridge, Yorkshire, DN14 0HR
