James Porteous is in his late
James writes about his experience of using the telecare service from Be Independent, an
I’ve been using the Be Independent telecare and response service for several years. I wear a button around my neck which means I can easily call for help from anywhere in the house. If I press the button it transmits to a small unit on the wall and contacts the Be Independent centre. They will talk to me through the speaker on the unit and can then send help if we need it. I find it extremely comforting to know I can have assistance any time of day or night. For example, if I fall out of my wheelchair or I get a front wheel stuck in the garden it’s nice to know that I can call upon people who know our circumstances for help.
I’ve always been very independent, but as I’ve got older it’s more difficult to do the things I used to do. Some of my symptoms are worsening; I have some pain and I need a respirator at night to help me with breathing.
Be Independent staff continue to make regular calls to assess whether they can provide any other equipment or services to help make life safer and easier for us as our needs increase over time. The people that answer the phone and the staff that are called out in response to emergencies all have specialist training, so I know we’re being looked after by experienced professionals.
Telecare acts as a safety net for us. We live a very independent and fulfilling life, but at the same
The service is also a great comfort to our daughters, who know we have help 24 hours a day, and that they will be contacted if they’re needed. It’s really a fantastic support for the whole family, and we would all be much more anxious and stressed without it.
You can see James talking about his experience in this short film.